Return & Exchange Policy

At Red Thread, we take pride in the care and craftsmanship of our handmade jewelry. Each piece is made with aloha, and we want you to love what you receive.

If something’s not quite right, we’re here to help!

Returns & Exchanges
Due to the handmade nature of our jewelry, we accept returns and exchanges under the following conditions:

1. Time Frame:
Requests must be made within 14 days of receiving your order.

2. Eligible Items:

• Items must be unused, unworn, and in their original condition and packaging.

• Custom or personalized orders cannot be returned or exchanged unless they arrive damaged or defective.

3. Non-Returnable Items:

• Gift cards

• Final sale items

• Custom/personalized designs

4. Exchanges:
We’re happy to exchange your item for a different size or design (equal or lesser value). Shipping costs for the exchange are the responsibility of the customer.

5. Damaged Items:
If your jewelry arrives damaged or defective, please contact us within 7 days of delivery with a photo. We’ll work quickly to replace or repair your piece.

6. Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our end.

To Start a Return or Exchange:
Email us at elyse@redthreadartistry.com with your order number and a brief explanation. We’ll guide you through the next steps.

Mahalo for supporting handmade Hawaiian craftsmanship!